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Privacy policy

Protecting your privacy is our priority.

VORTEX IoT Limited, Offices 2 & 4 at Metal Box, Milland Road Industrial Estate, Neath, SA1 1NW (VORTEX IoT), is the responsible entity and has created the following Privacy Policy to describe how VORTEX IoT uses information it collects. This Privacy Policy applies to the VORTEX IoT websites and mobile applications. It explains how information is collected, used, and disclosed by VORTEX IoT with respect to your access and use of VORTEX IoT’s services, whether through our websites or VORTEX IoT mobile applications, used as a service or in connection with sites that integrate VORTEX IoT.

By using the VORTEX IoT websites or mobile applications, you consent to the data practices described in this statement.

What data does Vortex IOT Collect?

VORTEX IoT may collect personally identifiable information, such as your e-mail address, name, phone number, address (collectively Contact information) and websites where you have accounts (Traffic information). We collect this information when your create an account, send us an email with an inquiry, and log in on the VORTEX IoT website or mobile application. The collection of this personally identifiable information is frequently required for registering on new websites. Users will no longer need to type login information on each new site that integrates VORTEX IoT. We track logins to help understand where our users are getting the most value out of VORTEX IoT and allocate our resource accordingly. We also automatically collect certain information when you use VORTEX IoT such as operating system, device and browser type in order to better support our customers (collectively Service information). This information is not treated as personal information unless it is combined with any personally identifiable information mentioned above. When purchasing VORTEX IoT Services, you will be required to provide additional information that may include a credit card number or other banking or payment information (Billing information). For some of our services, VORTEX IoT might let you upload or add your own content in the form of configuration files or other types of content (collectively Service data).

The VORTEX IoT websites uses cookies. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs on or infect your computer with viruses. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. VORTEX IoT works to offer a consistent experience across the web using cookies. These are securely signed and contains only an identifier for VORTEX IoT to recognize the user while they are logged in. As soon as the user logs out of VORTEX IoT, none of the information in the cookie is personally identifiable. VORTEX IoT may also use cookies to store users emails they have used to sign up on services in order to provide the Service.

The Contact Information, Service Data, Billing Information, Traffic Information and Service Information may be referred to below, collectively, as the “Data”. “Personally Identifiable Data” means that data which directly, or used in conjunction with other provided information, enables the identification of a specific individual.

How is data used?

VORTEX IoT may use the Service Information to monitor the use of the VORTEX IoT Sites and to improve the user experience associated with the VORTEX IoT Sites. VORTEX IoT uses the Service Information internally and only as described in this Privacy Policy.

VORTEX IoT uses Service Data only in order to provide you with the service and keeps this data available only to the user that has generated or third party that the user has agreed to grant access to.

If you are not a customer of VORTEX IoT (i.e., if you have not signed up to receive the Services), VORTEX IoT will use your Contact Information only for the purpose for which such information was provided. For example, if you have signed up to receive product information from VORTEX IoT, we will use your Contact Information only to send you that information. You may always opt-out of the receipt of any of those communications.

VORTEX IoT uses and stores Data only for the purpose of conducting business with you. For example, we will use your Contact Information to provide you with access to the Services you have ordered, as well as support services, technical updates or updates on changes in VORTEX IoT’s usage policies. VORTEX IoT may also use your Contact Information to send you company updates and marketing offers and information as long as you have expressly consented to receiving these or in case we have received your Contact Information in the course of a purchase of our Products and Services and we limit such marketing communication to similar VORTEX IoT products and services. You may opt-out at any time from receiving marketing information from VORTEX IoT by clicking the link in the respective electronic marketing communication and, as described in the preceding paragraph. You may not opt out from non-marketing communications, including service notifications and other operational updates. To note, VORTEX IoT’s use of the Data is also governed by the agreement you enter into with VORTEX IoT in connection with the Services (the “Services Agreement”). In the event of any conflict between this Privacy Policy and the Services Agreement, the Services Agreement will control.

Also, for clarification, this Privacy Policy applies if you are a visitor to the VORTEX IoT Site or if you purchase the Services. VORTEX IoT does not share personally identifiable information with third parties without your permission. When you register at a new site that integrates VORTEX IoT you agree to have part of your personal information (name, email) disclosed automatically. However, for any other Personal information such a third party might require, we will notify you of what is the nature of information required and you must give permission in order for us to share it. Once you approve it, the other site owns the information and we are not responsible for their use. VORTEX IoT keeps track of websites or mobile users log in to using VORTEX IoT. Any information you provide on those sites is shared with the owner of that site and subject to their privacy policy.

If you use a third party application or service that is integrated with VORTEX IoT, then such third party’s privacy policy will govern the use, storage and disclosure of your data in connection with such application or service. VORTEX IoT may receive orders, subpoenas or other legal demands for Personally Identifiable Data that has been collected on behalf of such third party providers through the use of their applications or services. In such cases, VORTEX IoT refers the party requesting the Personally Identifiable Data to the applicable third party provider. That provider will respond in accordance with its own policies and may disclose your Personally Identifiable Data in response to such subpoena or other demand for information. Please remember that VORTEX IoT is not responsible for the policies and practices of such third party providers. If you have questions about any such disclosures, you should contact the applicable provider directly. VORTEX IoT will have no liability in connection with any act or omission of any such provider with respect to your data or information or otherwise.

Does Vortex IOT share data with third parties?

VORTEX IoT does not share or disclose any of your Personally Identifiable Data except as described in this Section.

Agents, consultants and related third parties: VORTEX IoT uses third party vendors to perform certain business-related functions. Examples of such functions include data storage services, database maintenance services and payment processing. When VORTEX IoT employs such third party vendors to perform services on its behalf, VORTEX IoT will only provide them with the Personally Identifiable Data that they need to perform their specific function. Each third party vendor is required to keep such Personally Identifiable Data confidential and not to use such Personally Identifiable Data for any purpose other than providing services to VORTEX IoT.

Affiliates: VORTEX IoT may share Personally Identifiable Data with entities that are control, are controlled by or under common control with VORTEX IoT (each, an “Affiliate”) for the purpose of assisting VORTEX IoT in providing its Services to you. In that event, any such Affiliate will use Personally Identifiable Data solely as permitted under this Privacy Policy.

Business transfers: VORTEX IoT reserves the right to sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personally Identifiable Data may be part of the transferred assets. You acknowledge that such transfers may occur, and that any acquirer or successor of VORTEX IoT may continue to use your Personally Identifiable Data as set forth in this policy.

Legal requirements and other circumstances: VORTEX IoT may disclose Personally Identifiable Data if required by law or if it believes in the good faith belief that such action is necessary to: (a) comply with a legal obligation, (b) protect and defend the rights or property of VORTEX IoT, or (c) to protect the property or safety of users of the VORTEX IoT Site or Services or any third party. If VORTEX IoT is required by law to disclose any of your Personally Identifiable Data, then we will use reasonable efforts to provide you with notice of that disclosure requirement, unless we are prohibited from doing so by statute, subpoena or court or administrative order. In addition, if VORTEX IoT does not believe the disclosure request has been properly issued, then VORTEX IoT will object to such request.

VORTEX IoT Service: VORTEX IoT enables users to provide Personally Identifiable Data directly to third party applications and services. When you register at a new site that integrates VORTEX IoT you agree to have part of your personal information (name, email) disclosed automatically. However, for any other Personal information such a third party might require, we will notify you of what is the nature of information required and you must give permission in order for us to share it. If you have signed up to VORTEX IoT, you agree that VORTEX IoT may disclose Personally Identifiable Data as contemplated by the VORTEX IoT service.

How is data protected?

VORTEX IoT takes reasonable precautions such as policy-based access control to protect Data in our possession from loss, misuse, and unauthorized access. VORTEX IoT follows generally accepted industry standards to protect the Data, both during transmission and once received by VORTEX IoT. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While VORTEX IoT strives to protect your Data, VORTEX IoT does not guarantee its security.

Children under 13

Our service is not directed to children under thirteen and does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website. If we learn that we have collected personal information of a child under thirteen, we will take the appropriate steps to delete such information form our files as soon as possible.

Deactivation of your account

Deactivation removes information about the specific phone. The user can reactive an account on a different phone. Deactivation will not completely delete your VORTEX IoT account.

Information about, correction or deletion of contact information

You can request information about all personal information we have stored about you by contacting us at The same applies to your request to have all this Contact information deleted.

Changes to this statement

VORTEX IoT will occasionally update this Privacy Policy to reflect company and customer feedback. VORTEX IoT encourages you to periodically review it to be informed of how VORTEX IoT is protecting your information. For any questions please contact us at

Effective: December 1st, 2017

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